1. Introduction
Welcome to Chatist. This Privacy Policy explains how Teleprompter LLC (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website chatist.com and use our customer support SDK services.
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Company Information
Data Controller: Teleprompter LLC Podmaniczky utca 57. II. em. 14. Budapest, Hungary VAT Number: HU26791984 Email: support@chatist.com
Data Protection Officer: Máté Kovács Contact: support@chatist.com

3. Information We Collect

3.1 Personal Data You Provide
When you register for an account, subscribe to our services, or contact us, we may collect:

• Name

• Email address

• Phone number

• Company name

• Billing address

• Payment information (processed securely through Stripe)

3.2 Automatically Collected Data
When you access our Service, we automatically collect:

• IP address

• Browser type and version

• Device information (type, operating system, unique device identifiers)

• Pages visited and time spent on pages

• Referral URLs

• Usage patterns and analytics data

3.3 SDK and Integration Data
When you integrate our SDK into your application, we collect only the necessary data to provide our services:

• User identifiers (user ID)

• Email addresses of end-users (as provided by you)

• Custom events that you choose to send to our servers

This data is used exclusively to provide AI-powered customer support functionality for your application.

4. How We Use Your Information
We use the collected information to:

• Provide, operate, and maintain our Service

• Process your transactions and manage your account

• Provide AI-powered customer support features that learn from your closed tickets

• Build and maintain your personalized knowledge base

• Communicate with you about service updates, support, and marketing (with your consent)

• Analyze usage patterns and improve our Service

• Detect and prevent fraud and abuse

• Comply with legal obligations

5. AI Learning and Knowledge Base
Our AI learns from your closed support tickets to provide better responses. Important points:

• This data is used exclusively to build your own knowledge base

• Your data is never shared with other users or third parties

• Each customer’s data remains completely isolated

• AI training data is used only to improve responses for that specific customer’s application

We do not use your data to train general AI models or share insights across different customers.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience.
Types of Cookies We Use:
Essential Cookies: Required for the website to function properly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website (via Google Analytics). These collect anonymous usage data.
Functional Cookies: Remember your preferences and settings.
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

7. Third-Party Services
We use the following third-party services to operate our business:
Service Purpose Privacy Policy

Stripe Payment Processing https://stripe.com/privacy

Google Analytics Website Analytics https://policies.google.com/privacy

DigitalOcean Server hosting https://www.digitalocean.com/legal/privacy-policy

Resend Email communications https://resend.com/legal/privacy-policy

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

8. Data Storage and Security
Storage Location
Your data is stored on servers located in the United States, hosted by DigitalOcean.
Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL)

• Encryption of data at rest

• Regular security assessments

• Access controls and authentication

• Secure payment processing through Stripe (PCI-DSS compliant)

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. Specifically:

• Account data: Retained until you request deletion

• Usage data: Retained for analytics purposes until you request deletion

• Payment records: Retained as required by applicable tax and accounting laws

• Support ticket data and knowledge base: Retained until you request deletion

10. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
For All Users:

• Access: Request a copy of your personal data

• Correction: Request correction of inaccurate data

• Deletion: Request deletion of your personal data

• Data Portability: Request your data in a portable format

Additional Rights for EU/EEA Residents (GDPR):

• Restriction: Request restriction of processing

• Objection: Object to processing based on legitimate interests

• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

• Lodge Complaint: File a complaint with a supervisory authority

For California Residents (CCPA):

• Right to know what personal information is collected

• Right to know whether personal information is sold or disclosed

• Right to say no to the sale of personal information (we do not sell your data)

• Right to equal service and price

To exercise any of these rights, please contact us at support@chatist.com.

11. International Data Transfers
As our servers are located in the United States, your data may be transferred to and processed in the United States. By using our Service, you consent to this transfer.
For EU/EEA users, we ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where applicable.

12. Free Trial
We offer a 30-day free trial of our services. During the trial period, we collect and process your data as described in this Privacy Policy. If you do not subscribe after the trial period, you may request deletion of your data.

13. Children’s Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us at support@chatist.com, and we will take steps to delete such information.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page

• Updating the “Last Updated” date

• Sending an email notification for material changes

We encourage you to review this Privacy Policy periodically for any changes.

15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Teleprompter LLC Podmaniczky utca 57. II. em. 14. Budapest, Hungary
Email: support@chatist.com
Data Protection Officer: Máté Kovács
We aim to respond to all legitimate requests within 30 days.

This Privacy Policy is effective as of November 2025.